Privacy policy
Whatever Privacy Policy
At Whatever, we care about your privacy and want to be transparent about how we
collect, use, and protect your personal information. This Privacy Policy explains
everything you need to know about what we do with the details you share with us
when you visit our website or make a purchase. We’re here to help you feel
confident and comfortable shopping with us.
1. Information We Collect
When you shop with us, we collect a few details to make sure your experience is
smooth and enjoyable. Here's the information we might collect:
Personal Details: Your name, email address, phone number, and delivery
address.
Payment Information: When you make a purchase, we collect your payment
details (but don’t worry – we use a secure payment system to process them!).
Order History: We keep a record of your orders, so you can track your past
purchases and returns.
Account Info: If you create an account, we’ll also store your username,
password, and preferences.
Technical Info: Information about how you interact with our site (like your IP
address and device) to help us improve your shopping experience.
2. How We Collect Your Information
We collect your information in a few ways:
When you create an account to place an order.
When you make a purchase (we’ll need some details to process your order).
If you subscribe to our Whatever World newsletter or marketing emails.
When you contact us for help or to ask questions.
When you use our website, we automatically collect technical information
through cookies (more on that below!).
3. How We Use Your Information
We want to make sure your shopping experience is as easy and enjoyable as
possible! Here’s how we use your information:
To process and deliver your orders: We need your details to complete your
order, ship it to you, and keep you updated on its status.
To send you marketing: If you’ve signed up to Whatever World to receive
our emails, we’ll send you updates about new arrivals, sales, and exclusive
offers. You can opt-out anytime (but we’d miss you!).
To help with customer service: We use your info to assist with any
questions or concerns you might have.
To improve our website and service: We analyse how you use our website
to improve your experience, so it’s easier for you to find what you’re looking
for.
To comply with the law: Sometimes we need your info to meet legal
requirements (like handling payments or responding to fraud prevention
checks).
4. How We Keep Your Data Safe
Your data is safe with us! We use industry-standard security measures to protect
your personal details, including SSL encryption to keep your payment information
secure. We also work with trusted third-party payment processors, so your card
details are never stored on our website.
Only a few trusted members of our team have access to your information, and we
make sure they follow strict privacy practices.
5. Sharing Your Information
We don’t sell or rent your personal information to anyone. But there are a few
situations where we may share your details:
With our service providers: We work with trusted partners (like payment
processors, couriers, and email marketing platforms) to make sure your order
is processed, delivered, and that you get the information you need. These
partners are only allowed to use your information to help us with your order.
If the law requires it: In some cases, we may need to share your information
with legal authorities if required by law or to prevent fraud.
During a business transition: If we’re ever sold or merged with another
company, your information may be transferred to the new owners, but rest
assured, we’ll ensure it’s still protected.
6. Your Rights
You’ve got full control over your information! Under UK data protection law
(including GDPR), you have the right to:
Access the personal data we hold about you.
Update or correct your information if something’s not quite right.
Delete your data (in certain circumstances).
Object to how we use your data: For example, you can opt out of marketing
emails if you don’t want to hear from us.
Withdraw consent: If you’ve agreed to something (like receiving
newsletters), you can change your mind anytime.
If you'd like to exercise any of these rights, just let us know at
hello@whateversweats.com– we’ll be happy to help!
7. Cookies
We use cookies on our website to make it work better for you. Cookies are tiny bits
of data stored on your device that help us remember things like your preferences,
login details, and shopping cart.
You can choose to disable cookies in your browser settings, but doing so might affect
your ability to shop or use certain features on our site.
8. Links to Other Websites
From time to time, our website might contain links to other websites (like social
media or payment processors). Please note that this Privacy Policy only covers
Whatever and doesn’t apply to other websites. Make sure to read their privacy
policies before sharing any personal information with them!
9. How Long We Keep Your Data
We only keep your personal data for as long as we need to fulfil the purposes
mentioned in this policy, or as required by law. For example, we might need to keep
order details for tax purposes or for accounting reasons, but we won’t hold onto it for
longer than necessary.
10. Changes to This Privacy Policy
We might update this Privacy Policy from time to time, especially if we change how
we handle your personal data or if the law changes. Any updates will be posted here,
and the date of the latest version will be shown at the bottom of the page. We
recommend checking this page every so often to stay informed.
11. Get in Touch
If you have any questions, concerns, or just want to talk about how we protect your
personal information, we’re always here to help! You can reach us at:
Email: hello@whateversweats.com
