Shipping policy

SHIPPING

I haven’t received an order confirmation by email.

If you’ve successfully placed an order you should have received an automated order
confirmation via email. If you haven’t, please contact us at hello@whateversweats.com so that we can look into this for you: it’s possible that the email address submitted by you was incorrect or that the email has ended up in an alternative folder in your email. It’s also possible that your order was unsuccessful. Whatever the issue, we’ll sort it for you ASAP.

 

Can I track my order?

Absolutely! Once your order has been dispatched, you’ll receive an email with a
tracking number so you can follow your order’s journey all the way to your door. You can track it anytime through the link provided. We’re as excited for you to get your order as you are!

 

When will I receive my order?

We dispatch non-Personalised orders within 24 hours and Personalised sweats are ready for dispatch at a maximum of 7 days after ordering. All our shipping is express, for next-day delivery after dispatch.

 

What are your shipping options and prices?

We like to keep it all simple and fast. So, all our deliveries are next day for orders
placed before 2pm. If you’ve placed an order for Personalised sweats these currently
take up to 7 days to dispatch for next-day delivery. All deliveries are a flat rate of £4. We offer free shipping on all orders over £125.

 

My order contains both Personalised and non-Personalised sweats: when will it ship?

Personalised sweats currently take up to 7 days to process and dispatch for next-day
delivery. Your entire order will therefore be dispatched within this timeframe. If you need items dispatched next day then please opt to skip Personalisation and keep
this order separate to any sweats that do have Personalisation.

 

Do you ship internationally?

Not quite yet, but we’re onto it! We ship within the UK as standard, but if you want to ship to anywhere else in the world please email us at hello@whateversweats.com
and we’ll see what we can do to get our feel good vibes over to your country of
choice.

 

Can I update an incorrect shipping address?

We get that these things happen! Please email us at hello@whateversweats.com
with your Order Number and the new shipping address and as long as your order is
not already out for dispatch we’ll do our best to get a new shipping label onto it in time.

 

I missed my delivery, what do I do?

If you’ve missed all delivery attempts made by our shippers and your item(s) gets
returned to our warehouse, we’ll get your shipment right back out to you at a
convenient date. Please note that we will need to charge you new delivery fees.