Refund policy
RETURNS
How do I return an item?
Returning an item is super easy! Simply email us at hello@whateversweats.com with your Order Number let us know which items in your order you need to return. We’ll email you a prepaid return label to attach to your parcel. Then just drop it off at your nearest Post Office or collection point.
Are returns free?
Sorry, we don’t offer free returns. If something doesn’t fit or isn’t quite right, just email us at hello@whateversweats.com. We’ll email you back a returns label; your return costs £7 to cover shipping and processing. Just get it back in the post to us (for returns please make sure the item is in its original, unworn condition with all the tags attached) within 14 days of receiving your order and once we’ve received and inspected it we will refund your original payment method less the £7 shipping and processing costs.
How long do I have to return my items?
You have 14 days from receiving your item to inform us that you’d like a refund. You have a further 14 days from when we send you your returns label to send it back to us. We want you to be 100% happy with your purchase, so you have plenty of time to decide. Just make sure the items are in their original condition with the tags still attached. Please note that we cannot accept any returns on sweats that have been Personalised.
Can I cancel or change my order?
We aim to get all orders processed and dispatched as soon as possible! This means that non-Personalised items are shipped next day (for orders placed Monday- Friday), and Personalised items are put into processing within 12 hours (Monday- Friday). If you have changed your mind once you’ve placed an order or wish to change its colour/Personalisation please email us at hello@whateversweats.com and we’ll see what we can do to help.
What should I do if the item is faulty?
We’re sorry if something didn’t arrive as expected! If the item is damaged or faulty,
please get in touch with us at hello@whateversweats.com as soon as possible. We’ll sort it out for you with either a full refund or a replacement (obviously with no cost to you for the return shipment!).
I’ve received the wrong item/size!
We are so sorry! Please take a picture of what you’ve received that clearly shows its size, colour and personalisation (if it’s personalised). Just email us this info to hello@whateversweats.com along with your Order Number. We’ll fix it!
I received some Whatever as a gift. Can I return it to you directly?
You’ll have to contact the purchaser and ask them to return it to us, please.
Can I exchange an item for a different size or color?
Unfortunately, we don’t offer direct exchanges, but returning and reordering is super easy! Simply return the item you don’t want and place a new order for the size or color you need. We recommend acting fast as our drops tend to sell out quickly.
Why can’t I return Personalised sweats?
By adding Personalisation, we make your sweats one of a kind. Which means that
they’re all yours and we can’t sell them to someone else if you change your mind.We hope you understand (and hope that you love your personalised sweats so much that you don’t want to return them!).
Do I need the original packaging to return an item?
Your hoodie or joggers box is yours to keep and reuse, if you’d like to keep it! You can either return your items in it, or in any box or bag that’s secure and protects the sweats. Just make sure the items are in their original, unworn condition with all the tags still attached. That means the stickers on the swing-tags too, please.
When will I get my refund?
Once we receive your returned items, we’ll process your refund within 5-7 working
days. The money will be returned to the original payment method you used at
checkout. You’ll get an email notification once your refund has been processed.
What happens if my return is outside the returns window?
If your return is outside our standard 28-day returns period, please get in touch with us. We understand that sometimes life gets in the way, and we’ll do our best to find a solution. Please note, returns outside the 28 days may not always be accepted, but we’re happy to help with any special requests!
